Refund policy

Return and Refund Policy

Effective date: August 3, 2026

We want every Marc Jovelle order to arrive as expected and feel right for you. Subject to the conditions below, eligible merchandise may be returned within 30 days after the carrier records the order as delivered.

1. Return Conditions

For a return to be accepted, the merchandise must:

  • be submitted for return within 30 days of delivery;
  • be unworn, unused, unwashed, unaltered, and in resalable condition;
  • show no dirt, scuffs, stains, odor, pet hair, damage, or outdoor wear;
  • include its original box, tags, inserts, accessories, and other supplied components; and
  • receive return authorization from our support team before being mailed.

Please try footwear only indoors on a clean, dry surface. Wear or damage occurring after delivery may make an item ineligible for return.

2. Requesting a Return

Email Support@marcjovelle.com before sending anything back. Your request should include:

  • the order number;
  • the email address used for checkout;
  • the item, color, and size being returned;
  • the reason for the return; and
  • clear photographs when the item is damaged, defective, incomplete, or incorrect.

After reviewing the request, we will send the applicable instructions and authorized return destination. Merchandise sent without authorization, or sent to an address not supplied by our support team, may be rejected or experience substantial delay.

3. Return Shipping Costs

The customer is responsible for return postage unless we confirm that the product arrived damaged, was defective on arrival, or was not the product ordered. Original delivery charges, expedited delivery charges, customs charges, and other shipping-related fees are not refundable except where required by law or where the return resulted from our error.

Use a trackable service and keep the shipping receipt until the return is completed. We cannot take responsibility for a return parcel that is lost, damaged, delayed, or sent to the wrong destination before it reaches our authorized return facility.

4. Review and Refund Processing

Returned merchandise is inspected after arrival. We will notify you by email when the return is approved or when additional information is needed.

An approved refund is sent to the original payment method. Processing by your bank, card issuer, or payment provider may take additional time after we release the funds. Shipping, duties, taxes, or service fees that are non-refundable under this policy will be deducted where applicable.

If 15 business days have passed since we confirmed that a refund was issued, contact Support@marcjovelle.com with your order number.

5. Exchanges

Availability of another size, color, or style cannot be guaranteed. The most reliable option is generally to return the original item and place a new order for the preferred product after the return is approved. Any difference in product price, tax, duty, or shipping is the customer's responsibility unless applicable law requires otherwise.

6. Damaged, Defective, Incomplete, or Incorrect Orders

Examine the shipment promptly after delivery. Notify us within 7 days if an item is damaged, defective, missing, or different from the item purchased.

Include the order number, a description of the problem, photographs of the item, and photographs of the shipping carton and label when relevant. Keep the product and all packaging until the review is complete. Depending on the circumstances and stock availability, an approved claim may be resolved with replacement merchandise, return instructions, store credit, or a refund.

7. Items That Cannot Be Returned

Unless mandatory consumer law states otherwise, we do not accept returns of:

  • merchandise worn outdoors, washed, altered, misused, or damaged after delivery;
  • merchandise showing dirt, stains, marks, odors, pet hair, or other signs of use;
  • items missing original packaging, tags, accessories, or components;
  • items submitted after the applicable return period;
  • gift cards;
  • personalized or made-to-order merchandise, unless defective;
  • products clearly identified as final sale or non-returnable before purchase; or
  • items mailed without prior return authorization.

8. Cancellations and Order Changes

Contact us immediately if an order, size, color, quantity, or delivery address needs to be changed. We will make a reasonable attempt to help, but changes are not guaranteed once processing begins. An order that has been packed, fulfilled, or transferred to a carrier cannot be cancelled and must instead follow this Return and Refund Policy.

9. Mandatory Consumer Rights

This policy does not remove or limit any warranty, consumer guarantee, cancellation right, or other protection that cannot legally be waived in the customer's jurisdiction.

10. Contact

Questions about returns, exchanges, or refunds may be sent to Support@marcjovelle.com.