Where does Marc Jovelle ship?
We ship to the United States and international destinations. Available shipping methods and charges are shown at checkout.
How long does delivery take?
Orders are generally processed within 1–3 business days. Estimated delivery after dispatch is approximately 7–15 business days for the United States and approximately 10–25 business days for international destinations. Customs, carrier conditions, weather, and peak seasons may cause delays.
How do I track my order?
Use the tracking number in your shipping-confirmation email on our Track Order page. Tracking events may take 24–72 hours to appear after the carrier receives the shipment.
Can I change or cancel my order?
Email Support@marcjovelle.com within 24 hours of purchase and before processing begins. We will try to help, but changes or cancellation cannot be guaranteed after fulfillment has started.
What is the return window?
Eligible items may be returned within 30 days after confirmed delivery. Items must be unused, unworn, and returned with original packaging and accessories. Footwear should be tried on indoors on a clean surface.
Who pays return shipping?
Customers are responsible for return shipping unless an item arrived damaged, defective, or materially different from what was ordered.
What should I do if my item is damaged or incorrect?
Contact us within 7 days of delivery. Include the order number and clear photos of the item, packaging, shipping label, and issue.
Do international orders have duties or taxes?
The destination country may charge import duties, taxes, customs fees, or brokerage fees. Unless checkout expressly states otherwise, these charges are the customer’s responsibility.
How can I contact support?
Email Support@marcjovelle.com or use our Contact page.
