Contact information

Liberty Heritage Vault Customer Support

Our customer-support team can assist with product questions, orders, shipping, tracking, returns, refunds, and general store inquiries.

Business Information

Liberty Heritage Vault
1550 Scenic Ave., Suite 150
Costa Mesa, CA 92626
United States

Email Support

Email: support@libertyheritagevault.com

For faster assistance with an existing order, include your order number and the email address used during checkout.

Customer Support Hours

Monday–Friday
8:00 a.m.–8:00 p.m. ET

Messages received outside these hours will be reviewed during the next available business period.

Product Questions

When asking about a product, include its name or website URL and describe the information you need.

Available product details may include:

  • Year or date range.
  • Condition.
  • Purity.
  • Denomination.
  • Actual metal weight.
  • Gross weight.
  • Diameter and thickness.
  • Country of origin.

Order and Shipping Questions

For assistance with an existing order, include:

  • Your order number.
  • The customer name entered during checkout.
  • The email address used during checkout.
  • A brief description of your request.

For your security, never send complete payment-card numbers, account passwords, or sensitive financial information by email.

Damaged or Incorrect Orders

Contact us within 7 days after delivery if an order arrives damaged or incorrect.

Include your order number and clear photographs of the product, packaging, and shipping label. Keep all packaging until the issue has been reviewed.

Returns

Do not mail a return before receiving authorization and return instructions from our support team. Unauthorized returns may be delayed or refused.

Please review our Refund Policy for return requirements, exclusions, and applicable time limits.

Privacy Requests

Requests to access, correct, or delete eligible personal information may be submitted to support@libertyheritagevault.com.

We may request information reasonably necessary to verify your identity.

Contact Form

You may also send a message through our Contact Us page.